Hi, how can we help?
For existing members
At Shayk, we're here to assist you. Our customer care hours are Monday through Friday from 9am to 5pm CST.
For support-related questions or medical advice, login to your patient portal to chat with your care team or doctor.
For potential members
Not a member, but you have questions about Shayk? We're happy to help!
Send us an email at help@tryshayk.com or give us a call, and we’ll get back to you as soon as possible!
If you're experiencing a medical emergency, please call 911.
Our team is here to support you and answer any questions you may have.
Have questions?
Frequently asked questions
Find answers to common questions about our medication subscriptions and medical review process.
What is shaykRx?
ShaykRx is a 100% online healthcare platform that connects patients across all 50 states with licensed medical professionals and trusted U.S.-based pharmacies—bringing treatment directly to your home. Whether your focus is weight loss, energy, muscle, hair loss, or more, our simple process makes it easy to connect with providers licensed in your state who can create personalized treatment plans, including prescription options, and have them delivered discreetly to your door.
Our mission is best captured by our slogan: “It’s not a trend. It’s treatment.” At shaykRx, we’re committed to providing real, clinically backed care that’s affordable, accessible, and designed around your lifestyle. From consultation to prescription to delivery, we make healthcare simpler, safer, and more effective—so you can focus on results that last.
How does shaykRx work?
Here's how we support your healthcare journey:
Medical Intake: Complete your free medical intake form by answering some questions about your health history, lifestyle, and goals, 100% online. We make it seamless for you and eliminate the need to visit a physical clinic.
Provider Evaluation: Your licensed healthcare provider will review your intake form, determine if the selected medication is appropriate for you, and answer any questions you may have — all at no additional cost.
Prescription Delivered: If deemed appropriate, your medical provider will prescribe medication for you and have it delivered directly to your doorstep by a US licensed pharmacy. The cost of the medication and shipping is included in your singular monthly price.
Ongoing support: shayk(RX) provides ongoing support and follow-up consultations with healthcare professionals to monitor progress, address any concerns, and make adjustments to your healthcare plan as needed. All done online through your patient portal 24/7.
What’s all included in any monthly prescription price?
All monthly prescription prices cover the cost of doctor's visits, prescription medications, and free shipping. There are no hidden or additional fees. Prescription medications are provided only after consultation with a healthcare provider to ensure they are appropriate for you. ShaykRx offers a comprehensive package that includes ongoing support and regular check-ins to optimize your treatment.
Note: Compounded medications are prepared based on specific patient needs and are not reviewed or approved by the FDA for safety or effectiveness. Prescription required. Results may vary.
Do I need insurance?
Nope! Insurance isn’t needed at shaykRx. We keep things simple with transparent pricing—your treatment, medical visit, ongoing shipments, and provider messaging all come bundled into one affordable cost.
What medications do your doctors prescribe?
Our network of partner physicians may prescribe FDA-approved and compounded medications. Other offerings may include peptide therapies and medications that support metabolism, recovery, or performance; based on clinical suitability and your health goals.
Note: Compounded medications are prepared based on specific patient needs and are not reviewed or approved by the FDA for safety or effectiveness. Prescription required. Results may vary.
Do real doctors oversee my treatment plan?
Yes. Every shaykRx treatment plan is reviewed and guided by licensed, board-certified clinicians. You’ll have access to expert care, ongoing monitoring, and the support you need to track your progress.
Does shaykRx use FDA-regulated pharmacies?
Yes. All formulations undergo third-party analytical testing to confirm potency and strength as labeled. Our pharmacies operate under strict regulatory guidelines. 503A pharmacies are licensed by state boards of pharmacy, while 503B pharmacies are registered and overseen by the FDA. Both types of pharmacies are subject to FDA regulations, ensuring compliance with industry standards for safety and quality.
What happens if my prescription isn’t approved?
If you are not prescribed the desired medication from our team of medical providers, you will be notified and receive a full refund for all cost incurred. This includes a cancellation of any subscriptions or price you selected.
What is shaykRx’s “Same price at every dose” guarantee?
Unlike other companies that may increase fees as your dose increases, we offer consistent pricing for every dose and medication. We are committed to democratizing healthcare, making it affordable for everyone.
Please note: same dose pricing may not apply during promotional periods or discounts.
